FAQ’s

At Foot Matters Podiatry we offer a choice of clinicians, including a specialist Sports Podiatrist. With nearly 40 years combined experience, we have the skills, knowledge and experience to cover the needs of any patient, from the very young to the elderly, from weekend warriors to highly trained athletes. 

Podiatrists are available to anyone with a foot or lower limb complaint, whether it is new or long standing. Leg, hip, knee and foot pain are not all we treat, we also treat common nail and skin problems including ingrown toenails, corns and verrucae. 

You do not need a referral to visit a Podiatrist.

Foot orthotics are custom made and adjusted therapeutic devices, which sit inside your shoes to provide support for your foot and lower limb. Custom foot orthotics are prescribed to specifically suit your individual problem, foot, activity and type of footwear. Accurately prescribed and adjusted foot orthotics are comfortable and very effective in relieving problems and preventing future ones.  Not every problem requires an orthotic and we will discuss the options with you at your first visit. Foot orthoses should only be prescribed by a fully qualified Podiatrist.

This will vary, depending on your specific treatment plan and injury needs.  While many patients have responded to treatment within two to four visits, some may take longer.  We will discuss this with you at your first visit. We may provide you with orthotics for daily wear or we may prescribe a strengthening/stretching program to follow at home. We are happy to refer to other health professionals as required and work closely with local surgeons, doctors, and physiotherapists.

For clients requiring regular foot care the time between visits can vary from 4-8 weeks or only once or twice yearly.

Yes. Some nails can be treated at your first visit to correct the toenail, while others require a surgical procedure to provide long term correction.

Yes, Foot Matters Podiatry is ACC approved.

For your first appointment please bring exercise gear, your current orthotics (if relevant) and a selection of your shoes including work, casual and sport. You will be advised what to bring next time at your initial consultation.

For all Foot Matters Podiatry appointments you are welcome to bring a support person.

No. You can simply call us to make an appointment, although your current health provider may also refer you. If you do have a referral, please remember to bring all your documentation to your first appointment.

Not always. We understand that daily requirements do not always cater for orthotics and some footwear; it’s a part of life. While footwear may be an important part of the treatment, most people are not strictly limited in their footwear choices. We work with our patients and factor their individual lifestyle into our treatment plan. It may be that we encourage you to wear sensible shoes for part of the day but we understand everyone’s requirements are different.

Yes. We see a lot of children and can advise on a suitable course of treatment or referral if necessary.  It may be that a simple soft orthotic or strengthening/stretching program is all that is required.

The type of orthotic used will vary for each individual.  Some people require prefabricated hard foam orthotics, which allows the podiatrist to form and mould the orthotic to the patients’ feet allowing for increased comfort, proprioception and control. This type of orthotic should last up to a 2 years, depending on usage, activity levels and injury type.

Sometimes a higher degree of control and/or more specific correction is required.  In these instances, a custom orthotic is made from an impression of the foot and manufactured out of a durable polymer; these will last longer than prefabricated orthotics.